Short Questions (with Answers)
1. Who wrote Quality?
Answer : John Galsworthy wrote Quality.
2. Who was Mr. Gessler?
Answer : Mr. Gessler was a skilled German shoemaker in London.
3. What was special about Mr. Gessler’s boots?
Answer : His boots were durable and perfectly fitted.
4. Why did the author visit Mr. Gessler?
Answer : The author went to Mr. Gessler to get custom-made boots.
5. What did Mr. Gessler call his work?
Answer : He called it an art.
6. What did the shop of Mr. Gessler look like?
Answer : It had no signboard, only the name “Gessler Brothers” and a few boots in the window.
7. What did Mr. Gessler do when the author complained about a creaky boot?
Answer : He apologized and offered to fix it.
8. Why did Mr. Gessler lose customers?
Answer : Big companies with advertisements took his business.
9. What did Mr. Gessler use for his boots?
Answer : He used the finest leather.
10. What happened to Mr. Gessler’s elder brother?
Answer : He passed away.
11. Why did the author feel guilty when he wore factory-made boots?
Answer : Mr. Gessler could tell they were not his boots, and it hurt his pride.
12. How did Mr. Gessler react to losing business?
Answer : He felt bitter and sad but kept working hard.
13. Why did Mr. Gessler have fewer customers over time?
Answer : His boots lasted too long, and people stopped coming back quickly.
14. What was Mr. Gessler’s health condition at the end?
Answer : He was weak and overworked.
15. Why did Mr. Gessler not advertise his business?
Answer : He believed in quality work, not promotions.
16. What happened to Mr. Gessler’s shop after his death?
Answer : It was taken over by another shoemaker.
17. Why did Mr. Gessler starve?
Answer : He spent all his money on leather and rent, not on himself.
18. What did Mr. Gessler’s boots represent?
Answer : They symbolized hard work, dedication, and quality.
19. What did the new shopkeeper say about Mr. Gessler?
Answer : He said Mr. Gessler made the best boots in London.
20. What is the theme of Quality?
Answer : It is about the struggles of skilled artisans against industrialization.
Medium Questions (with Answers)
1. What was the author’s relationship with Mr. Gessler?
Answer : The author knew Mr. Gessler since childhood because his family bought boots from him. Over time, the author admired Mr. Gessler’s dedication to his craft and visited him regularly for custom-made boots.
2. Why did Mr. Gessler call his work an art?
Answer : Mr. Gessler believed making boots required skill, patience, and perfection. He treated his work with respect, focusing on quality and craftsmanship over profit or speed.
3. How did the big firms affect Mr. Gessler’s business?
Answer : Big firms used advertisements and lower prices to attract customers. Mr. Gessler, who focused only on quality, lost business because he didn’t advertise or mass-produce boots.
4. What was unique about Mr. Gessler’s shop?
Answer : The shop had no flashy signs or decorations. It only displayed a few boots in the window, reflecting Mr. Gessler’s focus on quality rather than marketing.
5. How did Mr. Gessler respond to competition?
Answer : Mr. Gessler didn’t compromise on quality or change his methods. Instead, he worked harder, even though it meant fewer customers and financial struggles.
6. What happened to Mr. Gessler’s elder brother?
Answer : Mr. Gessler’s elder brother, who worked with him in the shop, died. This made Mr. Gessler’s workload heavier and affected his health.
7. Why did Mr. Gessler’s boots last so long?
Answer : Mr. Gessler used the best materials and perfect craftsmanship. This made the boots durable, which ironically reduced the frequency of customer visits.
8. What was Mr. Gessler’s attitude toward factory-made boots?
Answer : He believed factory-made boots lacked quality and hurt his trade. He criticized big firms for focusing on profit instead of craftsmanship.
9. How did the author support Mr. Gessler?
Answer : The author continued to order boots from Mr. Gessler, even when others turned to big firms. He admired Mr. Gessler’s dedication and skill.
10. What did the author notice about Mr. Gessler’s health over time?
Answer : The author saw that Mr. Gessler looked weaker and older with each visit. His struggles to keep up with work and financial difficulties were taking a toll on his health.
11. How did Mr. Gessler feel about his work?
Answer : He took great pride in his boots and saw them as a reflection of his dedication. He worked tirelessly to ensure they were perfect.
12. What lesson does Quality teach about small businesses?
Answer : The story shows how small businesses struggle to survive against industrialization and large companies. It highlights the importance of quality over quantity.
13. Why did the author feel sad after Mr. Gessler’s death?
Answer : The author admired Mr. Gessler’s dedication and felt guilty for not helping him more. He realized the loss of a true artist and craftsman.
14. What did Mr. Gessler’s boots symbolize?
Answer : They symbolized hard work, honesty, and the fading art of craftsmanship in a world dominated by mass production.
15. How did Mr. Gessler’s dedication impact his life?
Answer : Mr. Gessler’s focus on quality left him with no time or money for himself. His dedication led to his financial struggles and eventual death from overwork.
Long Questions (with Answers)
1. Who was Mr. Gessler, and why was he considered an artist?
Answer : Mr. Gessler was a German shoemaker in London who made high-quality boots. He treated shoemaking as an art, taking pride in his craft. Every pair he made was perfectly fitted and lasted for years. His dedication and skill made him more than just a tradesman.
2. What was the author’s opinion of Mr. Gessler’s work?
Answer : The author admired Mr. Gessler’s craftsmanship, describing his boots as durable and flawless. He respected the care and passion Mr. Gessler put into his work. For the author, Mr. Gessler’s boots were more than shoes—they symbolized skill, tradition, and quality.
3. Why did Mr. Gessler lose his customers to big companies?
Answer : Big firms advertised aggressively and offered faster service, which attracted more customers. Mr. Gessler refused to compromise on quality, which made his boots expensive and time-consuming to make. As a result, he struggled to compete in a market focused on profits.
4. How did Mr. Gessler’s dedication affect his life?
Answer : Mr. Gessler worked tirelessly, spending all his time and money on making perfect boots. He didn’t allow anyone else to help, which slowed production. Over time, he lost customers and couldn’t afford proper food or heating. His devotion ultimately led to his starvation.
5. Why did Mr. Gessler dislike factory-made boots?
Answer : Mr. Gessler believed factory-made boots lacked care, quality, and self-respect. He felt they were poorly made and prioritized profit over craftsmanship. He saw them as an insult to his art, which was rooted in tradition and personal dedication.
6. What happened to Mr. Gessler’s shop and business?
Answer : Over the years, Mr. Gessler’s business declined due to competition from big companies. He struggled to keep his shop open and had to share it with another bootmaker. Eventually, he passed away, and the shop was taken over by new owners.
7. How did Mr. Gessler react to customer complaints?
Answer : When the author complained about a creaky boot, Mr. Gessler was deeply upset. He took it as a personal failure, apologized, and offered to fix it. His reaction showed his commitment to delivering perfect work and maintaining his reputation.
8. Why did the author feel guilty about wearing factory-made boots?
Answer : The author wore factory-made boots once and felt ashamed when Mr. Gessler noticed them. Mr. Gessler’s quiet disappointment and criticism made the author realize the value of his craft. It highlighted the contrast between mass-produced goods and handmade artistry.
9. What was Mr. Gessler’s attitude towards his work?
Answer : Mr. Gessler was passionate, meticulous, and deeply committed to his craft. He prioritized quality over profit and refused to cut corners. His work was not just a job but a lifelong dedication, which he approached with pride and respect.
10. What message does the story Quality convey?
Answer : The story highlights the struggles of small artisans in a world dominated by industrialization and big businesses. It emphasizes the value of quality, hard work, and tradition. At the same time, it reflects on how these virtues are often undervalued in a competitive, profit-driven society.
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